Refunds and Returns

 Thank you for shopping with HocusPocusHavocc! We want you to love your purchase, but if something isn’t right, we’re here to help.

🔁 Returns

We offer returns within 14 days of delivery for items that are defective, damaged, or incorrect. To be eligible for a return: Your item must be unused and in the same condition that you received it. It must also be in the original packaging. You’ll need to provide a receipt or proof of purchase (your order number is fine). Important: Because we partner with international suppliers (including Zendrop), you may be asked to send your return to a warehouse overseas. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. To start a return, please contact us at help@hocuspocushavoc.shop. Please do not send items back to the manufacturer or supplier directly without contacting us first unauthorized returns may not be processed. 

💰 Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed back to your original payment method within 5–10 business days. If your refund hasn’t appeared yet, please first check with your bank or payment provider sometimes it takes a few days before it’s officially posted. 

📦 Order Cancellations & Changes

Orders can be canceled or modified within 24 hours after being placed. After this period, your order may already be processing or shipped, and we won’t be able to make changes.

🚚 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us within 7 days of delivery at help@hocuspocushavoc.shop with: Your order number Photos of the item and packaging We’ll send a replacement or refund at no extra cost to you.

🕐 Late or Missing Refunds 

If you haven’t received a refund yet, check your bank account again, then contact your credit card company. If you’ve done all of this and still haven’t received your refund, please contact us at help@hocuspocushavoc.shop.

📩 Contact Us

For any return or refund questions, contact us at: Email: help@hocuspocushavoc.shop.